Information We Collect
When you contact us or request service, we collect information you give us directly. This includes your name, phone number, email address, service address, and details about your plumbing, drain, or water heater issue.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time you spend on our site.
How We Use Information
We use your information to schedule appointments, send a technician to your home or business, provide accurate estimates, and complete the work you requested. We also use it to follow up on service, answer your questions, and process payments.
With your permission, we may send you reminders, maintenance tips, or special offers. You can opt out of these messages at any time.
Cookies and Tracking
Our website uses cookies and similar technologies to help it work properly and to understand how visitors use it. Cookies are small files stored on your device. They do not contain your name or address.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how people find and use our website. These tools collect anonymous data like page views, clicks, and referral sources. This helps us improve our site and our service.
We may also use third-party scheduling, payment, or review platforms. These companies have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We do not sell your personal information. We share it only when needed to run our business or comply with the law.
We may share your information with trusted service providers who help us with scheduling, payment processing, email delivery, or website analytics. These providers are required to keep your information confidential.
We may also disclose information if required by law, to protect our rights or safety, or in connection with a business transfer.
Data Retention
We keep your personal information for as long as needed to provide services, maintain your service history, meet legal and tax requirements, and resolve any issues. When we no longer need it, we securely delete or destroy it.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, restricted access, and staff training.
No method of transmission over the internet is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security.
Your Rights
You have the right to ask what personal information we hold about you, to request a copy, and to ask us to correct or delete it. You can also opt out of marketing messages at any time.
To make a request, contact us using the information below. We will respond within a reasonable time and as required by law.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has given us information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date. We encourage you to review this page periodically.